Booking Conditions
Effective Date: 01-01-2026
These Booking Conditions form part of the agreement between WANEE VN CO., LTD (“WANEE”, “we”, “us”) and the traveler (“you”, “client”).
By confirming a booking and/or completing your payment, you acknowledge that you have carefully read, understood, and agreed to be bound by these terms and conditions.
Conditions details
1. Personal Information
To ensure proper service delivery, the following information must be provided:
Contact details (email, phone)
Contact details (email, phone)
Passport details (if required for permits)
Flight details (arrival & departure)
Accommodation preferences (single/double/twin)
Dietary requirements or medical conditions
Any special requests
All personal information is handled confidentially in accordance with Vietnamese law.
2. Pricing & Serviced Included
Prices are quoted in USD unless otherwise stated.
Prices are subject to change until final written confirmation is issued.
The confirmed itinerary clearly specifies what is included and excluded.
WANEE is not responsible for services not explicitly listed in the confirmed itinerary.
3. Contract Formation
A binding contract is formed when:
- You confirm the itinerary in writing
- WANEE receives the required deposit or full payment.
The contract includes:
- Confirmed itinerary
- Services included
- Agreed pricing
- These Booking Conditions
4. Booking & Availability
All bookings are subject to availability.
In rare cases where a confirmed service becomes unavailable (e.g., lodge closure, permit restriction), WANEE reserves the right to provide an alternative of similar standard and value.
For wildlife-focused tours, species sightings cannot be guaranteed due to the nature of wild environments.
5. Payment Terms
Please refer to our Online Payment Policy for full details.
Deposit
- A 30% deposit is required to secure your booking.
- For bookings made within 45 days of departure, full payment may be required.
Balance Payment
- The remaining balance must be paid at least 45 days prior to departure unless otherwise agreed.
- Failure to pay on time may result in cancellation and applicable charges.
6. Amendments
If you request changes after confirmation:
We will attempt to accommodate the amendment.
Any additional cost from suppliers or upgrades will be charged.
Administrative fees may apply.
7. Cancellation Policy
Cancellation date is the date we receive written notification (Read detail here)
Standard Cancellation Charges:
| Time Before Departure | Cancellation Fee |
|---|---|
| More than 45 days | Loss of deposit (30%) |
| 30–45 days | 50% of total tour cost |
| 15–29 days | 70% of total tour cost |
| 7–14 days | 90% of total tour cost |
| Less than 7 days | 100% of total tour cost |
Additional supplier-imposed penalties may apply for special permits, flights, or remote lodges.
No refund is provided for unused services once the tour has started.
8. Force Majeure
WANEE shall not be liable for failure to perform due to circumstances beyond our control, including but not limited to:
Natural disasters
Extreme weather
Government restrictions
Political unrest
Pandemics
Park closures
In such cases, we will:
Offer rescheduling options, or...
Provide partial refund where recoverable from suppliers
Maximum liability shall not exceed the total tour price paid.
9. Insurance & Medical Responsibility
Travel insurance is mandatory and must cover medical expenses, evacuation, and trip cancellation.
WANEE tours do not include personal travel insurance.
Clients participate in wildlife activities (trekking, night walks, boat trips, etc.) at their own risk.
In case of illness or injury, we will assist with arrangements, but all costs are borne by the traveler.
10. Health & Fitness
You confirm that:
Clients must ensure they are physically fit for the selected tour.
WANEE reserves the right to refuse participation in activities if safety may be compromised.
11. Complaints Procedure
If an issue arises during the tour:
Inform your guide immediately.
If unresolved, contact our Operations Manager:
Email: [email protected]
Phone: +84 979 022 360
Complaints must be submitted in writing within 14 days after tour completion.
12. Limitation of Liability
WANEE acts as an operator and coordinator of services provided by third-party suppliers (transport companies, lodges, restaurants, park authorities).
We are not liable for:
Injury, loss, damage, delay caused by third parties
Acts of government authorities
Loss of personal belongings
Wildlife-related incidents beyond reasonable control
Our maximum liability shall not exceed the total tour price paid.
13. Right to Refuse Service
WANEE reserves the right to refuse participation or terminate a tour if a traveler:
Behaves in a way that endangers safety
Violates park regulations
Engages in illegal activities
No refund will be issued in such cases.
14. Governing Law
These conditions are governed by the laws of the Socialist Republic of Vietnam.
Any dispute shall first be resolved through mutual negotiation.